Frequently Asked Questions

What is Roost Crate?

Roost Crate is your “Farmer’s Market” in a box, delivered straight to your door. Carefully curated artisan items ($40-$60 value) will fill each box based around a monthly theme. Don’t have time to peruse the market on the weekends? No worries, we have you covered. Through Roost Crate, you will discover some of the best products found at local Upstate NY & New England stands and shops. Our mission is to help customers support small businesses, shop local, and to help vendors expand their market by sharing their wonderful products with a wider audience. We find it very important to give back to our community so we make sure a portion of our proceeds goes back to help support our local farmers, vendors and small businesses. 

How does it work?

Roost Crate is delivered to subscribers each month with 4-6 items, depending on the size and pricing of that month’s selection. Like to find new and unique products? We do too! Click “Get Started” or "Subscribe", select your payment option (month-to-month, 3-month, or 6-month), fill out your billing and shipping information and you are on your way to receiving a monthly box of awesome. All subscriptions re-bill automatically on the 30th of each month.

What comes in my Roost Crate?

A unique assortment of 4-6 hand-selected  products from Upstate New York and surrounding areas. Items can include jam, honey, chocolate, coffee, tea, soaps, scrubs, lotions, skin care, soups, spices, condiments, home textiles, and more. We’ve got standards; we take the time to research, taste and get to know each of our product suppliers. If we like it, we know you’ll like it too.

Do I get fresh produce or meats?

Although you would find these delicious items at the Farmer’s Market, we do not ship fresh produce or meats. Our focus is centered on local shelf stable artisanal items from the Upstate NY and New England area. We will highlight some products from around the country that are suitable for the theme, but all items can be conveniently packed in small monthly boxes. Each item received will be of the highest quality & sustainable.

I have certain allergies. What can I do about that?

The Products offered through the Roost Crate subscription service include food items, which may include common allergens, such as peanuts, tree nuts, soy, milk, eggs, wheat and other known allergens. We make a concerted effort to communicate all of the ingredients and environments accurately. Nonetheless, we cannot guarantee that its products are free of peanuts, tree nuts, soy, milk, eggs, wheat or other known allergens. Users concerned about food allergies must be aware and utilize the recipes, product recommendations and contents of the Roost Crate subscription service at their own risk.

Is shipping included?

No, shipping is not included in the pricing for subscriptions at this time.  We are working toward making this option available in the near future! 

Can I purchase just one crate for myself or a gift without signing up for a subscription?

Yes!  Roost Crate makes a great gift for any occasion! Send a special "Happy Birthday", "Thank You" or "Just Because" to someone special. Just click "Give as a Gift" on the home page or subscribe page and be sure to mark the check box "This is a Gift" at check out.   

Do you provide custom orders?

Yes! We would be happy to create a custom corporate or bulk gift order for your next occasion. Large orders may take 2 weeks or longer to fulfill. Contact Kelly at roostcrate@gmail.com for questions or more details.  

When will I receive my Roost Crate?

Roost Crate ships out to subscribers around the 20th of every month via USPS Priority Mail.  If you signed up any day prior to the 19th during a given month, you'll receive your first Roost Crate that month. If you sign up on the 20th, your Roost Crate will be shipped to you the following month. Example: You became a subscriber on June 24th.  Your first Roost Crate will be shipped to you around July 20th.

When am I billed? 

You are billed for your first Crate immediately upon subscribing.  Each subsequent Crate will fall on our regular billing schedule which will be the 30th of every month.

What is your cancellation policy?

You can cancel your month-to-month subscription with Roost Crate any time before your next box ships. Pre-paid subscriptions cannot be canceled before the term date.  If you have any questions, please send an email to info@roostcrate.com

What is your return policy?

Because this is a small-batch sample service, we do not offer refunds. If you are unhappy with your Roost Crate, please  email us info@roostcrate.com and let us know.  We provide a variety of different products; some you will like, and others may not be for you. If you receive something that isn't to your taste, we recommend sharing it with someone! All of our items make wonderful and unique gifts.  

I received a damaged or missing product.  What do I do?

We realize that mistakes sometimes happen. If you receive a damaged or missing item, Please email us at info@roostcrate.com before your next shipment. 

Where do you ship?

We currently ship to the Continental United States ONLY.

I am a vendor and want to be included in Roost Crate!

We would love to highlight your product in Roost Crate! Please send any questions to : info@roostcrate.com and we can get you on the list

Still have questions?  Email us!  info@roostcrate.com

For complete information, please visit our Terms of Service. 

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